Workflow Insert/Update/Query Operation

I've always been using Siebel Operation step to query or update the records on primary business component. But there is always a need to instantiate a differenct business object to get dependent records for update or validation. In such case you can always use a sub process step to call update/query based on new Business Object but this would impact workflow performance. There is a better workaround for this.There is OOB business service which would help us to instantiate a new business object by using Business Object and business componetn as input parameter to business service.

Name of the Business service is Inbound E-mail Database Operations and we can use FindRecord or Insert Record methods on this business service similar to Siebel Operations step.Will post the detail on the same in my next blog.Later.